Terms and Conditions

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Privacy Policy

1. Introduction

  • At Eighteen Motors, We respect your privacy and are committed to make sure that there is complete compliance from our part with the data privacy laws of India. This Privacy Policy has been drafted keeping in mind the same and shall primarily pertain to answering the following questions of Users: What is the Data collected from Users when using our Website? What are the various methods by which we collect Data from Users? What is the security provided for such Data collected from Users? We urge all Users and individuals who are to visit, use or gain access to our Services and are in correspondence with us via email, messaging service and / or any other forms of electronic communication to go through this Privacy Policy so as to be reasonably informed regarding all questions as specified above; In the event there is any change, modification, deletions and / or deletions, we shall inform the Users and individuals so associated with us in the manner as prescribed under this Privacy Policy.

    • What is the Data collected from Users when using our Website?

    • What are the various methods by which we collect Data from Users?

    • What is the security provided for such Data collected from Users?

  • We urge all Users and individuals who are to visit, use or gain access to our Services and are in correspondence with us via email, messaging service and / or any other forms of electronic communication to go through this Privacy Policy so as to be reasonably informed regarding all questions as specified above;

  • In the event there is any change, modification, deletions and / or deletions, we shall inform the Users and individuals so associated with us in the manner as prescribed under this Privacy Policy.

2 Definitions:

It is important to note that the terms used in the Privacy Policy, unless specified as otherwise, shall mean and be construed in the same manner (including but not limited to) as under the Laws of india. The following terms are essential to be defined for the purposes of this Privacy Policy and hence must be carefully read and understood:

  • ACT:
    Unless specified otherwise, shall mean and be construed as referring to the Information Technology Act, 2000 and all of its amendments therein;

  • DATA:
    A representation of information, knowledge, facts, concepts or instructions which are being prepared or have been prepared in a formalised manner, and is intended to be processed, is being processed or has been processed in a computer system or computer network, and may be in any form (including computer printouts magnetic or optical storage media, punched cards, punched tapes) or stored internally in the memory of the computer;

    Any computer, mobile or other technology so used for the gaining access to Our Website by the User;

    An individual who shall be in charge of dealing with any and all privacy concerns that arise from the User(s) in manner as specified under this Privacy Policy and under Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011;

    Includes data, message, text, images, sound, voice, codes, computer programmes, software and data bases or micro film or computergenerated micro fiche;

  • LAW:
    Act of Parliament or of a State Legislature, Ordinances promulgated by the President or a Governor, as the case may be, Regulations made by the President under Article 240, Bills enacted as President's Act under subclause (a) of clause (1) of Article 357 of the Constitution and includes rules, regulations, bye-laws and orders issued or made there under;

    A secret word, phrase, code, passphrase, secret key, encryption or decryption keys that one uses to gain admittance or access to information;


Information by which User(s) can be recognised, contacted and identified such as:

  • 1. His/her name;
  • 2. Address (Residential or otherwise);
  • 3. Occupation;
  • 4. Email address;
  • 5. Telephone number;
  • 6. Education;
  • 7. Internet Service Provider details;
  • 8. Aadhar Card / PAN Card / Driver’s Licence / Voters’ ID.


Sensitive personal data or information of a person means such personal information which consists of information relating to;—

  • Password;
  • Any information so provided regarding the sexual orientation of the User(s);
  • Any information regarding financial information of the User(s).

Provided that, any information that is freely available or accessible in public domain or furnished under the Right to Laws of india or any other law for the time being in force shall not be regarded as sensitive personal data or information for the purposes of these rules.

Data Collected and Purpose:

That the Company shall use, collect and retain Data and Information of the User(s) and including Personal Identifiable Information and Sensitive Personal Information for the following purposes:

  • In order to identify the User(s) and provide the complete services of the Website to its fullest potential in order to maximise the benefit of the User(s);

  • In order to handle orders, deliver products, process payments and communicate further promotional activities and offers to the User(s);

  • In order to keep records, data, information and statistics to chart the User’s development while using the Website and further modifications if any required for the purposes of betterment of User – Website relations;

  • In order to keep the User(s) regularly updated on any and all notifications, reports, modifications, developments regarding the Website and / or the Company;

  • In order to report any and all policy changes, newsletters, promotional activities and / or service offerings that are either provided or going to be provided in the near future by the Company via the Website or any other platform;

  • In order to enhance the security and safety of services do provided by the Website and the Company to the User(s);

  • Any and all lawful purposes related to and arising from the working of the Website and the Company and / or in furtherance of the same.

That the Company shall notify the User(s) of any and all changes regarding the purpose of the collection, storage and retention of above Data and Information.

Third Party Use:

We use the following third party Websites, plug-ins and general software for the purposes so specified above and enhance the working, performance and personalization of the Website:

  • Cookies:
    Cookies are small text based files placed on the User’s device for the purposes of enhancing personalisation of the Website. We use cookies not to store your personal information but rather to ease access to the Website and smoothen out use of the same over a course of time. In the event the User(s) is unhappy with the storing of cookies, they may remove the same from their devise via cleaning storage and selecting the cookies that they are comfortable being placed on their Device;

  • Web Beacons:
    Web Beacons are often transparent graphic images that are placed in order to monitor the behaviour of the User(s) visiting and using the Website and is often used in combination with cookies.

  • Google Analytics:
    Google Analytics is a web based Website that offers tools and services for the purposes of analysis of data and make more the Website’s performance better.

  • Third Party Advertisers:
    We do host and partake in the process of hosting certain third-party advertisements and links. The User must note however that such third parties are in no manner associated with the Website or the Company and that the User(s) must click on such advertisements / links on their own accord, risk and/or understanding.

Rights of User:

That under this Privacy Policy the User(s) shall have the following rights regarding their Data and information, namely:

  • The User(s) shall have the right to access the Data and Information so stored by the Website and Company during the period of use of the Website by the User;

  • The User(s) shall have the right to refuse non –essential cookies and web beacons on opening the website. The User(s) shall be clearly explained the exact purpose of each and every cookie / web beacon so utilized by the Company;

  • The User shall have the right to delete, erase, clear and pause any and all forms and methods of data and information collection, use, retention and storage by the Website and/or the Company. The User shall send a request via mail to the Grievance Officer requesting such deletion of Data and Information;

  • User shall have the right to raise any and all grievances regarding use, storage and retention of data and information by the Company. Such Grievances shall be raised by sending an email to the Grievance Officer so appointed by the Company for the purposes of answering any and all questions, doubts, clarifications and pointers regarding the Privacy Policy of the Services

Social media apps

The contents on the Facebook/Twitter page/account are for general reference purposes and do not constitute any binding commitment or the specifically endorsed views of Eighteen Motors. The views expressed by other persons, followers and 3rd parties on this page are individual opinions and the Company does not take responsibility for the same

Any views, advice and tips rendered on the page are free of cost based upon general experience and need not specifically meet all the requirements of any person, visitor. The views expressed are general in nature and require no kind of fees or payment. The Company and its operations including the contents of the page are subject to laws of the Republic of India and related regulations. The conditions of use and all other 'Facebook' / 'Twitter' Terms and Conditions continue to apply in addition to the above. All content posted by the Company including but not limited to the software, programming code, media relating to the Page, Promotion-related communications, etc. are protected by the applicable proprietary laws such as copyright law, trademark law, patent law and competition.

The Company exclusively reserves the right to change or modify the applicable terms and conditions without prior notice.

This page is in not endorsed or sponsored or administered by, or associated with, Facebook / Twitter.

The Company reserves the right to use information received from any user or 3rd party on the page for its own purposes including but not limited to brand communication & product development.

Any personal information shared with the Company on the page of the Company, whether public or private, shall not be sold, exchanged, transferred, or given to any other Company however the Company shall have the right to make reference & use of the information for its own purposes only. All disclosures would be deemed to have given the Company the voluntary rights of use by the Company for its own purposes

The Company shall maintain suitable security measures for the safety of personal information and other disclosures when any 3rd person enters, submits, or accesses spersonal information.

All disclosures & measures required/necessitated under law, for enforcement of page policies, for protect Company's interest or others rights, property, or for safety purposes will be taken by the Company unilaterally without any obligation towards intimation or information to the 3rd persons or parties.

The page, page code, and any and all copyrights, trademarks, service marks, trade names and all other intellectual property or material or property rights herein are proprietary to the Company and are owned by the Company and/or its licensors and content providers, and are protected by applicable domestic and international intellectual property laws. The depiction of such proprietary content does not permit or allow any user or person (whatsoever) to make any use of the same without prior written permission of the Company in any manner or reference or context.

Limitation of Liability under No Circumstance, including, but not limited to, negligence, shall the Company be liable for any indirect, special, exemplary, or consequential damages that result from the use of, or the inability to use, including but not limited to the information, materials on the page, page content, page code, user services or the software. While the Company shall take reasonable precautions against security breaches, no webpage or internet transmission is completely secure, and as such, the Company shall not be liable for any indirect, special, exemplary, or consequential damages that may result from unauthorized access, hacking, data loss, or other breaches that may occur.

All disputes, if any, shall be subject to the exclusive jurisdiction of Courts in Delhi, India only.

By accessing the page of the Company, the users, persons and 3rd parties agree and undertake to act responsibly and cause no harm, loss or damage to the Company. In the event that the Company incurs any loss, harm or damage then the company shall be in right to take appropriate steps to identify the person(s) involved and seek indemnity and compensation for all loss, claim, demand, damage, costs, charges (including legal fees and charges) or prejudice that may be caused to the Company on account of misuse of the page and the consequent affect upon the Company.

For any contests or promotions, the decision of the Company and the terms and conditions of the specific contest/promotion shall be binding on all participants. The Company shall not entertain any grievance or concerns in this regards and the decision of the Company (as resolved under applicable terms and conditions) shall be final and binding.

Acceptance or participation in the contest, promotions or other features on the page will constitutes permission to the Company to use the name, relevant details and/or photographs and/or likeness for purposes of publicity, advertising and/or trade without any claim for compensation or notice.

Any participant or user or 3rd party who is suspected of any illegal act such as hacking, etc would immediately dealt with by the Company in the manner as deemed suitable by the Company.

The Company is not making any warranties of any kind whatsoever whether express or implied, on this page with regards meeting of the 3rd party requirements or aspirations, timeliness, security, uninterrupted-ness, error-free, the results or reliability, or the delivery, quality, quantity, merchantability, fitness for use or non-infringement in respect of any goods, services, emoluments, benefits or awards acquired or obtained through the page or any transactions effected through the page.

Policy on Cookies

Eighteen Motors website studies total usage data to find out how often and when site content is requested or visited. It does not use persistent cookies (text cookies) or session cookies for the purpose of tracking usage of its site. A persistent cookie, or text cookie, is a file that might contain user information. It is stored on a user's computer. Eighteen Motors Website uses session cookies (session cookies are not stored on a user's computer).

Financial Data and Information:

  • That the Website shall store and retain only the transaction details of the User which are necessary for the purposes of proper functioning of the Website, maintenance of records of User, correspondence and authentication of purchases so made on the Website.

  • Apart from the above specified Data and Information, all financial information is stored by agreed Payment Processor and you are encouraged to contact them directly for responses to your questions related to the finances. Following are their contact details:

  • FullName: Amit Gupta

    Email ID: support@eighteenmotors.com

    Office Number: +91 120 4229589

  • The Grievance Officer shall attempt to resolve any and all issues so brought before him /her in a fair and expeditious manner within 60 business days. After completion of the review the Grievance Officer shall submit a report to the User and the Company.